Troubleshooting
If you've encountered an error, we're here to help! There's
always a solution, or at least a way around what appears to be a brick wall.
On the right are solutions to these potential problems:
- Empty Shopping Chart
- Web Browser Security
- Billing Information Not Accepted
- PayPal Not Working
- Other errors
If your problem is not on this list, don't give up. We're
ready and able to assist you from 8 am ET to 6 pm ET, Monday - Friday! (Note: If we're in the office after hours
we'll answer the phone, so you can try phoning us on off hours, too.) Here's how you
can reach us:
E-mail: orders@passporter.com
Phone: 877-929-3273 or 734-332-7801
Fax: 734-332-7806
If you ever have any questions, concerns, or suggestions
about shopping through PassPorter.com, we encourage you to contact us at orders@passporter.com and/or fill out our
shopping survey!
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Please Help
Me With... Empty Shopping Cart
If you have added items to your cart but it
appears empty, you can do try things:
1. Click the Shopping Cart tab at the top of the page.
2. Close your Web browser window and start over again. Sometimes if too much
time has passed since you clicked in the browser window, your store
session can be re-set.
Web
Browser Security Issue
Netscape Navigator 4.05 and earlier and Microsoft Internet Explorer for Macintosh 4.01 and
4.5 contain a security component that expired at the end of 1999. If you are using such a
browser, we recommend that you upgrade as soon as possible, to ensure maximum Web
security. You may not be able to make purchases in the PassPorter Store with these older
browsers. To upgrade your browser, visit: Netscape or Microsoft.
Billing Information Not Accepted
There can be many reasons why the store doesn't
accept your billing information, such as an incorrect expiration date or simply an error in the scripting. If you do not
see the order confirmation screen that indicates your order was successfully made, your
order did not go through. We recommend you try again, or e-mail us at orders@passporter.com to figure out why you could
not complete your order. You may also call us at 877-929-3273 to inquire
after your order.
PayPal Not Working
Be sure you click the yellow "Checkout with PayPal" button when you're viewing your
shopping cart rather than the green Checkout button, which is just for credit card orders. If you are outside the U.S.,
please be advised that PayPal may not work (this is a problem with PayPal, not PassPorter -- we happily accept international
orders). If you encounter a problem with an order you'd like to use PayPal with,
you may e-mail us with your details and we can issue a PayPal invoice manually. Please e-mail us at orders@passporter.com or call us at 877-929-3273.
That didn't help! Now what do I do?
If you can't solve your problem with any of the above ideas, we provide alternate ways for
you to place your order:
1. Try again. Many orders clear up after you restart your
computer. If that doesn't succeed, try a different Web browser.
2. Place your order by phone. You can call toll-free
1-877-929-3273 (8 am - 6 pm ET, Monday - Friday). International customers can call us at
1-734-332-7801.
3. Fax your order at 1-734-332-7806.
4. E-mail us at orders@passporter.com
If you need more assistance, feel free to e-mail us at orders@passporter.com and we'll be happy to offer
any help we can!
Thanks for shopping at PassPorter! |
