PassPorter's Travelers Store -- Disney Travel Guidebooks and E-Books
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Troubleshooting

If you've encountered an error, we're here to help! There's always a solution, or at least a way around what appears to be a brick wall.

On the right are solutions to these potential problems:
- Empty Shopping Chart 
- Web Browser Security
- Billing Information Not Accepted
- PayPal Not Working
- Other errors

If your problem is not on this list, don't give up. We're ready and able to assist you from 8:30 am ET to 5:30 pm ET, Monday - Friday! Here's how you can reach us:

E-mail: support@passporter.com (best and fastest response)
Phone: 734-332-7801 (leave a message with your e-mail address and we'll get back with you)
Fax: 734-332-7806

If you ever have any questions, concerns, or suggestions about shopping through PassPorter.com, we encourage you to contact us at support@passporter.com and/or fill out our shopping survey!

  Please Help Me With...

Empty Shopping Cart
If you have added items to your cart but it appears empty, you can do try things:
1. Click the Shopping Cart tab at the top of the page.
2. Close your Web browser window and start over again. Sometimes if too much time has passed since you clicked in the browser window, your store session can be re-set.

Web Browser Security Issue
Netscape Navigator 4.05 and earlier and Microsoft Internet Explorer for Macintosh 4.01 and 4.5 contain a security component that expired. If you are using such a browser, we recommend that you upgrade as soon as possible, to ensure maximum Web security. You may not be able to make purchases in the PassPorter Store with these older browsers. To upgrade your browser, visit: Netscape or Microsoft.

Billing Information Not Accepted
There can be many reasons why the store doesn't accept your billing information, such as an incorrect expiration date or simply an error in the scripting. If you do not see the order confirmation screen that indicates your order was successfully made, your order did not go through. We recommend you try again, or e-mail us at support@passporter.com to figure out why you could not complete your order.

PayPal Not Working
Be sure you click the yellow "Checkout with PayPal" button when you're viewing your shopping cart rather than the green Checkout button, which is just for credit card orders. If you are outside the U.S., please be advised that PayPal may not work (this is a problem with PayPal, not PassPorter -- we happily accept international orders). If you encounter a problem with an order you'd like to use PayPal with, you may e-mail us with your details and we can issue a PayPal invoice manually. Please e-mail us at support@passporter.com or call us at 734-332-7801.

That didn't help! Now what do I do?
If you can't solve your problem with any of the above ideas, we provide alternate ways for you to place your order:

1. Try again. Many orders clear up after you restart your computer. If that doesn't succeed, try a different Web browser.

2. E-mail us at support@passporter.com

If you need more assistance, feel free to e-mail us at support@passporter.com and we'll be happy to offer any help we can!

Thanks for shopping at PassPorter!

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Our Top Five
Most Popular Items:
  1. PassPorter PassHolder Pouch
  2. PassPorter's Disney Cruise Clues: First Class Tips For Your Disney Cruise Trips E-BOOK
  3. PassPorter Walt Disney World 2007 Spiral Guide
  4. $1 PassPorter Walt Disney World 2006 Edition Guidebook
  5. PassPorter's Walt Disney World 2010 Spiral Guide