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PassPorter FAQ

Answers to Questions:

If your question isn't answered here, don't hesitate to e-mail us!


Questions and Answers

Q: How long will it take for my order to reach me?
A: It depends on where you live. Most domestic orders arrive in 3-4 business days. See our Shipping Rates & Options and Shipping Methods page for more information.

Q: Help! I'm leaving on my vacation tomorrow! Can I get a PassPorter delivered to my hotel?
A: Yes, assuming your hotel will accept packages for you (Disney resorts will). Just type your hotel name, address, and phone number in the Shipping Field of your order form and indicate in the Comments field that you are a guest at that hotel and your arrival/departure date.

Q: I'd like to flip through a book before I buy it.  Can I find one in a bookstore?
A: Yes, bookstores do carry PassPorter, though they may be slow to stock new editions, and word of PassPorter is still spreading through the bookselling community. Bookstores that are particularly PassPorter-friendly include Waldenbooks and Barnes and Noble, as well as many local independent stores. If you need help locating one in your area, just e-mail us.

Q: What is the benefit to buying my PassPorter from you rather than another bookstore?
A: We don't really mind if you don't get your PassPorter directly from us -- frankly, we'll be tickled regardless of where you buy it! But there are benefits to ordering from us: we offer a money-back satisfaction guarantee. And if you're pre-ordering a new title, we're able to get your book(s) to you before other bookstores can even stock it! And if there is a second printing of an edition, ordering through us is the only guaranteed way to receive one. Plus, folks say we have dynamite customer service!

Q: I placed an order more than a day ago, but I haven't received an e-mail confirmation. Should I contact you?
A: Typically we send out two confirmations -- one immediately after you place your order, and another later after someone has reviewed your order. This second confirmation may not arrive until the morning of the next business day. If you don't receive any confirmations, please e-mail right away so we can get things on track.

Q: I placed an order and indicated that I would like you to call me. Should you have called by now?
A: Possibly, but we may have had a problem reaching you, too. Please e-mail us at so we can confirm your contact information and set up a good time to reach you.

Q: I placed an order and received my confirmation, but my order hasn't arrived yet. Where is it?
A: If you expected your order to arrive by now, please see Where's My Order? for more help.

Q: How do I call you?
A: We kindly ask that you e-mail, as we cannot monitor our voice mails in a timely manner. This is why you will not find a phone number listed in our store. The PassPorter office is a one-woman operation and I find that I cannot provide good customer service if I split my attention between both e-mail and the phone. Thank you for understanding!

Q: I e-mailed you but haven't gotten a reply. What do I do?
A: We try to reply to all e-mails within 24 hours during business hours. If you did not get a reply within 24 hours, please do not assume that we are ignoring you -- we try to answer ALL e-mails in a timely manner. Customer service is very important to us. Please check your spam folder. If you still do not see a reply, it's possible we never received your e-mail. Please try again or contact us through social media, such as PassPorter's Facebook page. Thank you! If you e-mail us and do not receive a response, please do not assume

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Our Top Five
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